What it does

The work of the office, line by line.

Organised by the job your agency does, not by the software that does it. Every item below either produces a draft that waits for a person, or a briefing that hands the decision to one.

Winning instructions Marketing the property Agreeing the sale Getting to completion Lettings Compliance The record

In the mailbox you already use

It writes into the drafts folder. Nothing more.

11:04Enquiry arrives

11:04Draft written

11:07Read and approved

11:08Sent and recorded

A portal enquiry lands in the office mailbox like any other email. Nothing is connected and nothing is migrated.

Claire Whitmore

Inbox1

Drafts—

Sent—

NORĴI writes here.
It cannot press send.

Re: 14 Petworth Road Unread

From j.hartley@outlook.com · via Rightmove · 11:04

“Is the parking permit included, and would the landlord consider a 6-month break clause? We'd want to view this weekend.”

To j.hartley@outlook.com · from Claire Whitmore

Hello James,

The parking permit is included — one resident's permit, renewable with the council.

The landlord has agreed a six-month break clause on this flat before, so it is worth putting to him. I'd rather not promise it before I've asked, but I'll ask today.

Saturday 11:30 or Sunday 14:00 for a viewing?

NORĴI is writing this in Claire's words…

Waiting Nothing to send yet

Winning instructions

Chases the valuation that went quiet. Assembles the comparables pack before the appointment. Runs the follow-up until the instruction is won or lost. Works the old valuations and past applicants nobody has time to go back to.

The valuation that went quiet

Drafts each chase on a dated cadence and keeps going until you win it or record it as lost. It tells you which ones have stopped replying rather than leaving them to fade.

The comparables pack

Assembled before the appointment: what has sold nearby, what is listed against it, what the vendor paid. The figures are shown with their source. It does not put a price on the property - that is the valuer's job, and the reason the pack exists.

Old valuations and past applicants

The records nobody has time to reopen. Drafts a reason to make contact again, one at a time, at a pace that does not read as a mailshot.

The follow-up after the appointment

Written the same evening, in the negotiator's own words, while the appointment is still worth referring to.

Marketing the property

Answers every buyer and applicant enquiry. Books viewings against the real diary. Chases the feedback. Writes the weekly vendor update.

Every enquiry answered

Portal and direct enquiries arrive by email and are answered in full - all the questions asked, not the first one. Where a fact is not on the file, the draft says it will be checked rather than inventing it.

Viewings against the real diary

Slots offered from your actual calendar, so a confirmed viewing does not collide with the one before it.

Feedback chased

Asked once after the viewing, asked again if it does not come, and passed to the vendor in a form they can read without translation.

The weekly vendor update

Viewings held, feedback received, offers, and what happens next. Written on the same day each week, whether or not the news is good.

Agreeing the sale

Acknowledges the offer. Prepares the position summary before your negotiator rings the vendor. Never accepts, rejects or advises.

The acknowledgement

The buyer is told their offer has arrived and when they will hear, within minutes, on a Saturday. It commits to nothing on the vendor's behalf.

The position summary

One page before the call: the offer, the gap to asking, the chain and funding position as far as it is known, what the buyer has enquired on before, and what is still unverified. Facts with sources, so your negotiator argues from the file.

What it will not do

It does not accept, reject, counter or recommend a number. Offers are a conversation between your negotiator and the vendor, and the product has no view.

Getting to completion

Chases solicitors and surveyors on a dated cadence. Updates both parties weekly. Flags a sale that has stopped moving, and where.

The chase nobody enjoys

Solicitors, surveyors and lenders, on a dated cadence, escalating in tone as the silence lengthens rather than sending the same email four times.

Both parties, weekly

Buyer and vendor told the same thing in the same week, so neither has to ring the office to find out where the sale is.

The sale that has stopped

Named, with the point it stopped at and who has been sitting on it, before the vendor works it out for themselves.

The email that looks wrong

Changed bank details, a domain that differs by two characters, a request that does not fit the file. Held, with the discrepancy named, and no reply drafted.

Lettings

Applicant enquiries, tenancy setup, document chasing, renewals and maintenance triage.

Applicant enquiries

Answered in full, with the terms as they are on the file - not as the applicant hopes they might be.

Tenancy setup and documents

Everything outstanding chased from whoever owes it, with the list of what is still missing kept current without anyone maintaining it.

Renewals

Raised early enough to be a conversation rather than a scramble, with the dates on the tenancy in front of you.

Maintenance triage

Sorted by what is urgent and what is a nuisance, routed to the contractor you already use, and logged against the property. A tenant's legal position is never answered - it is handed to a person with the tenancy in front of them.

Compliance

Every statutory date it has been given, warned at thirty days, fourteen and seven, escalated to you, with the letter that fixes it already written.

Where the dates come from →

Three warnings, then you

Thirty days, fourteen, seven. Anything still unresolved arrives on the principal's screen before it lapses, not in a monthly report afterwards.

The letter, already written

A warning with nothing attached to it is another task. Each date arrives with the correspondence that resolves it drafted and waiting for approval.

Where the law sets no date

Nothing is shown. An invented interval that looks plausible is worse than an empty field, and regulators have said so.

The record

Your CRM kept current without anyone typing into it. Every draft, edit, approval and send logged, with who and when, and exportable.

Nobody types into the CRM

The correspondence is the source, so the record follows the work instead of depending on somebody remembering to log it.

Actor and timestamp on every line

Drafted, edited, approved, sent - and by whom. Including the drafts that were changed before going out, and what was changed.

Every refusal, on the file

Each point the product declined to answer, with the reason. The thing it would not say is also the thing you can prove it never said.

An export that stands up

One property or the whole office, as a single document you can hand to a redress scheme without editing it first.

Where it works

Your mailbox and your calendar. Portal and direct enquiries already arrive there by email, so there is nothing to migrate and no second system for a negotiator to open.

What it will not do

Send anything on its own. Value a property. Accept, reject or advise on an offer. Answer a tenant's or a vendor's legal position. State a fact it cannot source.

What you can prove

Every draft, edit, approval, send and refusal, with actor and timestamp, exportable as one document.

Give it a real enquiry.

No account. No card. About thirty seconds.

Try demo See pricing

NORĴI

a broker's best friend

The back office for independent estate agencies. Nothing sends until one of your people says yes.

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